Shipping policy

We understand how exciting it is to receive something new, and we take great care when preparing every order.

Order Processing Time

Orders are generally processed within 2–5 business days after payment has been successfully confirmed. Processing time refers to the time required to prepare and pack your order before it ships. Processing times do not include weekends or public holidays.

During sales, holidays, product launches, or other high-volume periods, additional processing time may be required.

Shipping and Transit Time

Once your order has been shipped, standard shipping generally takes 3–5 business days for delivery, depending on your location, selected shipping method, carrier operations, and other factors outside our control.

Expedited shipping options may be available for an additional charge. Shipping costs are calculated based on your destination and the shipping method selected at checkout.

Please note that shipping/transit time begins after your order has been processed and shipped. Delivery estimates are not guaranteed and may be affected by weather conditions, customs processing, carrier delays, or other circumstances beyond our control.

Tracking Information

Once your order ships, you will receive a shipping confirmation email with tracking information whenever available. Please allow 24–72 hours for tracking updates to appear after the carrier receives your package.

Delivery Requirements

Where supported by the carrier or selected shipping service, a signature may be required upon delivery. Shipments are insured as required under our shipping setup to help protect your order during transit.

Please review your shipping address, apartment number, postal code, and contact information carefully before completing your purchase. Aurora Verité is not responsible for delays, failed deliveries, or losses caused by incorrect or incomplete shipping information provided by the customer.

For any shipping questions or assistance, please contact us at support@auroraverite.com.