Refund policy
We offer a 30-day return period. You must contact Aurora Verité within 30 days of receiving your order to request a return.
Return Eligibility
To be eligible for a return, the item must be:
- Unworn, unused, and in its original condition
- Returned with any original tags and packaging
- Accompanied by the receipt or proof of purchase
- Free from damage, alteration, or signs of wear
Items that do not meet these requirements may not be accepted.
Requesting a Return
All returns require prior approval. Before sending an item back, contact us at support@auroraverite.com with:
- Your name
- Order number
- Reason for the return
- Clear photographs, if the item is damaged or incorrect
Once your request has been reviewed and approved, we will provide the appropriate return address and return instructions directly to you.
Please do not send merchandise to any address without authorization. Items returned without prior approval may not be accepted.
Return Shipping and Restocking Fee
Approved returns are subject to a 20% restocking fee, where permitted by applicable law.
Customers are responsible for return shipping costs unless otherwise required by law. We recommend using a trackable and insured shipping service, as Aurora Verité is not responsible for return packages lost or damaged in transit.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery.
Include your order number, a description of the issue, and clear photographs. We will review the information and provide the appropriate next steps.
Non-Returnable Items
Certain custom, special-order, personalized, engraved, altered, or final-sale items may not be eligible for return. Any product-specific return restriction will be disclosed before purchase where applicable.
Gift cards are non-returnable.
Please contact us before placing your order if you have questions about the return eligibility of a specific item.
Exchanges
We do not process direct exchanges. To request a different item, complete the approved return process for the original purchase and place a new order after the return has been accepted.
European Union Orders
Customers receiving merchandise within the European Union may have the right to cancel or return an order within 14 days, subject to applicable consumer protection laws.
The item must be unworn, unused, in its original condition, and returned with its original packaging and proof of purchase. Statutory consumer rights are not affected by this policy.
Refunds
We will notify you after the approved return has been received and inspected.
If the refund is approved, the eligible amount, less any applicable restocking fee, will be returned to the original payment method within 10 business days. Your bank or card provider may require additional time to process and display the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@auroraverite.com.